Key Account Manager

Key Account Manager interview questions

Your next high-quality Key Account Manager will have awesome communication and negotiation skills. They’re problem-solving strategy-heads with deep industry knowledge and a passion for sales and market trends.

Top tip: Diversity is key for a thriving workplace. Keep an eye out for management and exec-level candidates from varying backgrounds and aim to eliminate bias from your hiring process.

Role-specific interview questions

• Talk us through a day-in-the-life of a Key Account Manager.
• What info do you need before contacting a new client for the first time?
• How do you prepare great progress reports and what info do you need?
• What CRM tech have you used?

Behavioral interview questions

• Tell us about your client portfolio from your last role.
• What’s been your career highlight so far?
• Have you ever lost an important customer? What would you have done differently?
• How do you build strong relationships with key clients? Do you prefer to connect via email, phone or in-person?

Problem solving interview questions

• What advice would you give a new Account Manager on dealing with customer complaints?
• Where would you look for new sales opportunities if we asked you to increase revenue by X% in a year?
• How would you turn around an important client who was considering ending our business relationship?
• What would you do if closing a deal with an important client would result in losing an existing smaller client?