Health Unit Coordinator

Health Unit Coordinator qualifications to look for 

Health unit coordinators (HUCs) play a dual role in serving patients in the front off and supporting staff with clerical needs. 

Your top HUC will graduate from 6-month training programs with a certification. Some candidates may be in progress to become registered nurses. You may take this into consideration if you need someone to stick around for a long time. 

 📌Don’t forget: Check local legislation as licensure requirements vary per location and job description. 

Keep an eye out for candidates who are:

• Positive 
• Strong communicators
• Good with people 
• Efficient 
• Detail-oriented
• Compassionate
• Good with stress management
  

Top tip: Hire candidates willing to grow by making sure their personal career goals align with your company's mission.

Role-specific interview questions

• What does excellent customer service mean for an HUC? How do you ensure you meet these standards?
• What are the most important qualities a HUC must possess? How do you feel you fit those qualities?
• Why do you want to work at our facility? 
• Why do you think a HUC is important for a healthcare facility? What major duties do they fulfill? 
• What details are important when compiling medical records?
• Have you used a CDSS (clinical decision support system) before? If so, explain what it is and how it works.
• Are you a proficient typist? 

Behavioral interview questions

• Give an example of a time you felt a sense of fulfillment as part of your job. What happened and how did it help you grow? 
• How did you manage a hectic office without losing your patience?
• How did you handle conflict in the office?
  

Problem-solving interview questions

• How do you juggle requests from a physician with a busy waiting room? 
• How do you handle patients who want to schedule appointments when no visits are available?