Debt Collector

Debt Collector Interview Questions

Your future team-player is cool-headed, patient and polite with awesome negotiation and critical-thinking skills. They’ll also be tech-savvy with knowledge of debt collection best practices and regulations.

Top tips: 

• Look for skills over experience: Debt collectors don’t need any qualifications but they do need the right skills for the job. 
• Look for spontaneity: Ask your candidates how they’d respond to different scenarios to see how well they can think on their feet.
• Grow together: Hire candidates you can grow with by making sure their personal career goals align with your company's mission.
  

Role-specific interview questions

• What drew you to apply for this role?
• What are the top three things you should avoid when speaking to a debtor?
• How do you keep track of outstanding payments?
• How do you feel about working with targets?
• What are your top collection methods?
• How familiar are you with FDCPA/HIPAA/etc. dictations?

Behavioral interview questions

• What situations have made you feel good about your role?
• Have you ever had difficulties negotiating with a debtor/customer? What happened?
• Tell me about a time you dealt with an angry customer. What did you do?
• Describe a time your job made you feel stressed. What did you do?

Problem solving interview questions

• How do you get the necessary info from someone who wants to hang up the phone?
• How do you skip trace? How do you make sure your procedure’s legit?
• How would you handle an emotional phone call with a longstanding debtor? 
• When would you decide to take legal action?
• How would you respond to an angry customer who curses at you?
• Describe a few common excuses that debtors make. How would you respond to each of them?